Frequently asked questions

We want your experience to be simple. Here are the answers to the most common questions.

How long does shipping take?

Orders are carefully prepared and shipped within 2 to 5 business days.

Are the products handmade?

Yes, at Grace by Penélope, each piece is carefully crafted, paying attention to every detail to ensure it is practical, beautiful, and durable.

Are the products available in stock?

Each piece is made to order, so we do not keep stock. This allows us to pay attention to every detail and offer a product made with dedication.

Can I return or exchange a product?

Yes, you can request an exchange or return within the period indicated in our shipping and returns policy.

Are the products durable?

They are designed for daily use, with materials selected to accompany you in a practical and durable way.

How should I care for the products?

We recommend following the care instructions for each product to keep it in good condition for longer.

Is each piece identical?

Each piece is made individually, so there may be small variations that make each product unique.

Do you offer custom orders?

At the moment, we do not offer customization, but it is something we are working on to include very soon.

 

If you have any other questions, you can write to us, and we will be happy to help you.